SECURE ONLINE PAYMENTS
The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card WESTWAY ELECTRONICS LIMITED uses a 3rd party secure payment gateway provided by “PayU” and the credit card details are ‘not stored’ with Surya Fun City Limited, instead the information is securely stored and encrypted with Visa/MasterCard. Smart Cookies We use ‘Cookies’ to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. ‘Cookies’ are tiny text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer.
We usually ship the product within 2 working days after receiving the order.
The following policies apply for all products fulfilled by Westway:
Once your order is placed with Westway, it is immediately forwarded to the product management team.
Our customers can sit back and relax since our product undergoes a proper quality assurance procedure before being dispatched. We make sure that our customers do not face any circumstances where in the order cancellation is required.
However still, in case of an unfortunate circumstance like manufacturing error or more, you can contact our customer care executives at +91-9873254681.
PRIVACY STATEMENT :
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at +91-9873254681
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4– Westway
Our store is hosted on Westway. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Westway data storage, databases and the general Westway application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Westway stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard(PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Westway Terms of Service here or Privacy Statement here.
SECTION 5– THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
SECTION 6– SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7– REFUND AND RETURN POLICY
What is your refund policy?
The Westway store offers a 15-day money back guarantee.
How do I request a refund?
To request a refund, Contact Our Customer Support to generate the ticket number and we will process your order. Please make sure that in case of any physical damage to the product we will make a refund.
After placing the order customer can cancel the order within 1 hour if he/she wish to. And in case of customer request for Refund, it will be processed through same mode within 10 working days. Products can be returned within 24 hours from the day of delivery.
Order will be delivery with in 5 to 7 working days after the order Place.